Refund and Exchange Policy

This refund and exchange policy applies when customers receive products from Modern Additions Trading Establishment. All exchange and refund requests are subject to the following terms and conditions:

• Customers must retain the delivery receipt signed after verifying that the product is free from defects.
• Customers have the right to request a refund or exchange within seven (7) days from the date of receipt, provided that the product packaging remains intact and that none of the accessories are missing, in addition to the other conditions stated in this policy.

1. Conditions for Accepting Returns or Exchanges

The store accepts returns or exchanges according to the customer’s request under the following conditions:

• The customer has not used the product or obtained any benefit from it.
• The product has not been damaged or developed defects after delivery by the shipping company.
• The product packaging has not been damaged, and no accessories are missing.
• The customer retains the purchase invoice and submits it to the shipping company or the store.
• The product contains manufacturing defects that cannot be completely repaired.
• Products manufactured, modified, or prepared according to customer specifications cannot be returned unless they fail to meet the agreed specifications or contain manufacturing defects.

2. Product-Related Reasons for Returns or Exchanges

The store accepts returns or exchanges in the following situations:

• The products do not match the specifications advertised by the store.
• The products were received with defects or malfunctions attributable to the product itself rather than to improper handling by the customer, and the defects cannot be fully repaired.

3. Situations Where Returns or Exchanges Are Not Accepted

• If the return or exchange request is submitted more than seven (7) days after the product has been received. For products requiring installation, the return period begins from the installation date and remains subject to the company’s policies.
• If the product has been used, installed, damaged, or is not in the same condition in which it was received.
• Products returned without their original labels, accessories, or packaging, or if any accessories are missing.
• Products installed at the customer’s premises and which cannot be restored to their original condition before sale.

4. Shipping Costs for Defective Products

If the return or exchange is due to a defect in the product, the store will inspect the item. If the defect is confirmed to be attributable to the product, the store will bear all shipping, return, and replacement costs.

5. Shipping Costs for Customer-Initiated Returns

If the return or exchange is requested for reasons unrelated to a product defect, the customer will bear all shipping, return, and exchange costs.

If no manufacturing defect is found, the store reserves the right to reject the return request. If the customer refuses to receive the product, ownership of the product will revert to the store after fifteen (15) days from the date of refusal.

If an exchange request is approved and the customer refuses to accept the replacement product, ownership of the replacement product will revert to the store after fifteen (15) days from the date of refusal.

6. Refund Processing

If a return request is approved, the store will refund the purchase amount within seven (7) business days from the date of approval.

7. Exchange Price Differences

If an exchange request is approved, any price difference between the returned product and the newly selected product will be taken into account. If the new product costs less than the original product, the store will refund the difference within seven (7) business days. If the new product costs more, the customer must pay the difference using the approved payment methods.